102 Privacy Policy — How safe is your information with us?
A complete and transparent guide on how 102 collects, uses, and protects your personal data during platform use.
What Information Do We Collect?
When you register or use 102, various types of information are collected automatically or provided by you. This data is used to manage services, ensure security, and improve your experience.
Account Information
During registration, your name, email address, mobile number, date of birth, and location in Bangladesh are collected. This information is necessary to keep your account active and verify your identity.
Device & Browser Information
When you access the 102 platform, information about your device type, operating system, browser version, IP address, and screen resolution is collected automatically. This helps ensure a mobile-optimized experience for you.
Payment and BDT Transaction Information
Partial details of your payment method (such as the last four digits of bKash or Nagad numbers), transaction amount, and date are stored when depositing or withdrawing. Full payment details are never saved directly on our servers.
Cookies & Usage Data
Your clicks, page visits, session duration, and preferences on the platform are collected through cookies and similar technologies. This data helps personalize your experience and improve the platform.
What is the purpose of data use?
102 only uses your data for specific, legitimate purposes. These purposes are clearly listed below:
- Account Management: To manage your registration, login, identity verification, and secure your account.
- Transaction Processing: To ensure proper processing of deposits, withdrawals, and BDT transactions.
- Platform Development: Analyzing usage patterns to enhance your mobile experience and service quality.
- Legal Consent: Compliance with Applicable Bangladeshi Laws and Government Regulations.
- Customer Support: For quick resolution of your complaints or inquiries.
- Fraud Prevention: Detecting suspicious activity to keep the platform secure.
- Promotional Communications: With your consent, we may send bonuses, offers, and updates — you have the right to unsubscribe anytime.
Your data is never sold or used beyond the purposes stated above.
Cookies & Tracking — What We Keep, Why We Keep It
102 uses three types of cookies: essential, functional, and analytical. Each purpose is explained below.
Essential Cookies
Used to save login sessions, security tokens, and language preferences. The platform cannot function properly without these.
Functional Cookies
Helps remember your preferences and settings, such as payment methods or language choices.
Analytics Cookies
To understand which parts of the platform are most used — helps improve service results.
You can disable cookies anytime from your browser settings. However, disabling essential cookies may limit some platform features.
Data Retention, Security & Third Parties
Data Retention
All information is retained as long as your account is active. Some data may be kept for a specified period for legal compliance after account closure. This retention period is determined by applicable laws in Bangladesh. Data is securely deleted once this period ends.
Data Security
102 employs industry-standard technology to secure your information. All data transfers use SSL/TLS encryption. Passwords are stored in hashed form and never in plain text. Regular security audits are conducted, and automatic alerts are triggered for any suspicious activity.
Sharing Information with Third Parties
102 never sells your personal data commercially. Limited sharing may occur in the following cases:
- Payment Processor: Only approved payment gateways like bKash, Nagad, Rocket receive necessary information to complete transactions.
- Legal Requirements: Information may be provided when legally required, by court orders or government authorities.
- Technology Partners: Selected software providers operating the platform work under strict confidentiality agreements.
Each third-party partner is required to comply with 102’s privacy standards.
Your Rights — Access, Rectify & Delete
102 believes you should have full control over your own data. Here are your rights in detail:
- Right to Access Information: You can request a full list of data stored in your account at any time.
- Right to Rectify: If there are any errors in your personal information, you can request corrections via account settings or support.
- Right to Delete: When you request account closure, your personal data will be deleted after fulfilling legal obligations.
- Right to Object to Processing: You have the right to opt out of marketing communications at any time.
- Right to Data Portability: You may request a portable copy of your data.
To exercise any of the rights above, contact [email protected]. We will respond within a reasonable timeframe upon receipt of your request.
Policy changes and contacting support
Policy Changes
102 may update this privacy policy as needed. Significant changes will be communicated in advance via registered email or platform notifications. Continuing to use the platform after changes means you accept the new policy. The latest update date is always shown at the top of this page.
Contact Support
If you have any questions, complaints, or information requests about this Privacy Policy, please contact us below:
- Email: [email protected]
- FAQ Section: Find answers to common questions here
Our team typically responds within 24 hours. Complex requests may take up to 7 business days.